Customer Support Lead
Operations
Job reference: JOB-93
- Location
- Hyderabad (Hybrid / Remote), India
- Workplace
- Remote friendly
- Employment type
- Full time
- Experience
- 2–4 years
- Salary
- ₹2.3 LPA – ₹2.9 LPA
About the role
Circuvent builds connected Smart Home products and the enterprise software suite that runs alongside them. You will work directly with the founding team, ship to real users, and see your work in production quickly.
Run the support function day to day — the queue, the rota, the quality of replies, and the reporting that shows where the product keeps hurting people.
What we are looking for
- B.Tech / B.E. / Bachelor's degree with support experience
- 2-4 years in support, including some time coordinating others
- Comfortable with SLA, CSAT and backlog reporting
- Willing to take the difficult call yourself
Skills
- Team Leadership
- SLA Management
- CSAT
- Escalation Management
- Reporting
- Process Improvement
Apply for this role
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